Guarding against voltage disturbances.
Riverport Electric Light Commission (RELC) is committed to providing our customers with safe and reliable power. Despite our best efforts, RELC cannot guarantee an uninterrupted supply of electricity, and there are times when power outages or voltage fluctuation may occur due to circumstances beyond our control.
If damages to your property are caused by weather related outages or other causes beyond our control, RELC is not responsible and you will not be eligible for compensation.
If damages to your personal effects were caused by RELC negligence, you may be eligible for compensation. In these cases, you will have to complete a Damage Claim Submission Form.
Damages caused by these events are typically not eligible for compensation from RELC:
Who is responsible for repairs to a damaged meter mast, meter base and service duct?
As shown below, any damage to areas in orange (electrical meter and service wire) will be repaired by RELC. Damage to areas in grey (meter mast, meter base and service duct) are the responsibility of the homeowner and repairs must be made by an electrical contractor prior to power being restored to the home.
Submitting a claim
How do I make a claim?
You can make a claim by completing our Damage Claim Submission Form. Please follow the instructions on the form on how to submit your claim to RELC.
When you submit a claim you will be required to provide repair and/or replacement quotes and receipts. You may also need to provide pictures of the damages. We recommend you keep a copy of your Damage Claim Submission Form and supporting documents for your records in the event we need to discuss them with you.
What are your office hours?
Riverport Electric Light Commission is open Monday through Friday from 8:30 am to 12 pm. After hours payment can be made via our secure dropbox.
Is there a hook-up fee?
There is an initial $15 hook-up fee (charged on first invoice).
How are invoices sent?
Invoices are E-mailed.
How often do you invoice?
RELC invoices monthly and payments are due 4th of every month. New invoices are usually printed on the 5th.
What are your payment methods?
Cash, cheque, and online banking. Please see our billing page for more information.
Do you charge late fees?
Late charges are applied if payment is not received by the 4th of the month. If not paid within 30 days, an arrears notice will be sent. If the account remains unpaid for 45 days, the Commission will issue a final notice. Unless the bill is paid within 15 days after the final notice, the Commission may discontinue service.
Do you charge a deposit?
A $250 – $500 deposit is required for new accounts based on the following criteria:
* Electric heat $500
* Electric heat – with reference letter $300
* Other heating source $250
Homeowner deposits will be returned following one year successful billing cycle.